Terms

These terms apply to any cleaning work booked with The Cleaning Bees, whether arranged by phone, WhatsApp, email or through this website. Booking a visit means these terms are accepted.

Website use

The content of this website, including text, photos and the logo, belongs to The Cleaning Bees and may not be copied or reused without permission. The site is provided as a way to describe services and take enquiries, and is kept as accurate as possible, but no guarantee is given that every detail is up to date at all times.

Quotes and estimates

Quotes are based on the property size and condition described at the time of enquiry, and confirmed after a short walk-through for any new client's first booking. A quote is valid for 30 days from the date it's given. If a property's actual condition differs significantly from what was described, for example on an end of tenancy or deep clean, the price may be revised before work starts, and the new price agreed with you before continuing.

Booking and cancellation

Regular cleans are booked on a weekly or fortnightly rota. A visit can be moved or cancelled with at least 24 hours' notice at no charge. Cancelling with less than 24 hours' notice may be charged at the full rate for that visit, since the slot usually can't be filled at short notice. One-off bookings, including deep cleans and end of tenancy cleans, are held once confirmed and need at least 48 hours' notice to reschedule.

Payment

Payment is due on the day of the clean, by bank transfer or cash unless otherwise agreed. For end of tenancy and deep cleans, payment is due on completion of the work on the same day. Regular clients may pay weekly, fortnightly or monthly by standing order, as agreed when the booking starts. Bookings may be paused if payment is more than 7 days overdue.

Guarantees and warranties

If any part of a visit isn't up to standard, get in touch within 24 hours and the area will be re-cleaned free of charge. This covers the areas included in that visit, not the whole property, and doesn't extend to pre-existing damage, wear, or staining that cleaning can't remove.

Liability

The Cleaning Bees is fully insured for accidental damage caused during a clean. Any damage should be reported as soon as it's noticed, so it can be dealt with through the insurance. Liability doesn't extend to pre-existing faults, general wear, or items that weren't flagged as fragile or needing special care before the visit.

Governing law

These terms are governed by the law of England and Wales.

Contact us

Questions about these terms can be sent tojonica.star@gmail.com or 07484811012.